CUSTOMER SERVICE:


CONTACT DETAILS

• sales@kodestore.com

• (44) 1647 632008

• 52 The Square, Chagford, Devon, Newton Abbot, UK.  TQ13 8AH



SHIPPING AND DELIVERY


• FREE UK SHIPPING (*all orders)   

• FREE WORLDWIDE SHIPPING (*all orders over £60)   

• Express Services available at checkout: 

Just £3 extra for UK Next Day Shipping / 

DHL Express options available for overseas



PRIVACY AND SECURITY

This site is entirely hosted on a secure, 100% PCI compliant server using the latest security.  We guarantee that your personal details will NEVER be shared with a 3rd party, and we fully comply with the UK Data Protection Act.



RETURNS AND REPLACEMENTS

Customer satisfaction is our absolute priority.  If you have any problems with the order then please contact Customer Service and we will give you a choice of return addresses for your convenience.  With offices in the UK, USA, Germany, France and Spain you can return your item for up to 90 days without question (*the item will need to be in new condition).  I'm afraid that we cannot refund the return postage unless the problem is our fault, we may ask for photographic evidence of any problems or to receive the item back before passing judgement. 



ORDERING

Please just place your order directly on our site, or call our office and place over the phone.  Your data is secure at all times, and no payment information is kept on our servers at any time.


ORDER CANCELLATION


If you wish to cancel your order, please advise us of your intent to do so as soon as possible. If the item(s) have not been shipped we will cancel the order and issue a refund in accordance with our refund policy below. If the item(s) have been shipped we are unable to stop delivery. You may refuse to sign for the delivery so that the item(s) are returned to us and we will refund in accordance with our refund policy below. If you have already taken delivery please follow the return procedure below.

We reserve the right to cancel any order.




PAYMENT, PRICING AND PROMOTIONS


We have tried to make our system as simple to use as possible, with straight-forward pricing and delivery options.   We may on occasion have excess stock that will be placed on offer, but for ALL orders we have the following amazing offer that will calculate automatically at checkout:  ANY ORDERS OVER £100 will qualify for a 15% discount!




VIEWING ORDERS


By creating an Account, rather than checking out as a Guest then you will be able to review all previous orders, as well as qualify for loyalty bonuses.



UPDATING ACCOUNT INFORMATION


Please log into your account to update at any time.  Alternatively please contact customer services and we will help you.